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Reprocessing bundle orders
Reprocessing bundle orders

How to add orders that are missing from the Analytics dashboard

Updated over 2 weeks ago

How does Biscuits Bundles know if an order contains a bundle?

When a new order is placed on your store, the Biscuits Bundles app will automatically check if any of the line items in the order contain a line item property for _biscuits_title

This property is added by the app automatically when the order is placed, so it should appear on all bundle orders (after Oct 1st, 2024).

If the order contains a bundle component product as any of the line items, it will tag the order 'Biscuits Bundles Order', and our database will save anonymised order data.

Anonymised order data means no personal customer information is stored. We only save data points including (but not limited to) order name/reference, timestamps, line item information, and price/tax information.

How to trigger Biscuits to reprocess orders

When an order is updated, the Biscuits Bundles app will automatically receive an order event (webhook) from Shopify with the order information.

We'll check if the order contains any relevant line items, or if the order contains the tag Biscuits Bundles Order already.

If either of these conditions are true, we'll process the order to generate the analytics data for the Analytics Dashboard.

If you need to add missing orders to Biscuits - add the tag Biscuits Bundles Order manually to any order and this will trigger it to be reprocessed.

You can add tags directly on the Order Detail page in the Shopify admin, or in bulk by selecting multiple orders on the Order List page in the Shopify admin, and using the 'Add tags' action the more actions menu.

Make sure the tag is exactly:

Biscuits Bundles Order

Ensure you only add this tag to orders with Biscuits Bundles in them.

How to reprocess orders placed before Oct 1st, 2024

When you add the tag Biscuits Bundles Order, it will trigger a process that forces the order to be ingested and counted in analytics.

You can add this tag to any older order and it will be reprocessed by Biscuits.

The only caveat here is that the app will consider all bundles in the order as a Biscuits Bundle, whether or not they were created by Biscuits.

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