This help doc is to troubleshoot when a bundle displays as sold out when the page initially loads.
To troubleshoot sold out errors that appear after clicking the add to cart button, view this help doc here - https://help.biscuitsbundles.com/en/articles/9045758-error-cannot-be-added-to-cart-cannot-find-variant-product-is-already-sold-out
There are two possible scenarios for a "sold out" state, one is the correct genuine behaviour of a sold out bundle and the other is an error in the bundles configuration -normally caused by app conflicts, markets or locations based settings.
Correct Sold Out State:
A highlighted coloured error above the bundle form
If your bundle product page displays this specific error message in red: "This bundle is sold out"
This means the bundle is genuinely out of stock because required products for a step aren't available. This is expected behaviour.
To resolve this issue, you need to action any of the following:
Ensure all of your required component items are Active, published to the Online Store, and available with inventory (or not tracked stock)
Update your steps from 'Required' to 'Optional', or adjust your 'required' products settings.
Review more information about the errors in the theme editor based on the help documentation below:
https://help.biscuitsbundles.com/en/articles/9798819-bundle-form-errors
Incorrect Sold Out State:
The add to cart button shows the sold out state
Your bundle shows as "Sold Out" on collection and search pages, and the "Add to Cart" button also displays as "Sold Out" on the product page without the red error message. This indicates there's an issue with the bundle's configuration.
The most common cause of the add to cart button showing as out of stock is usually one of these two issues:
The bundle product is incorrectly set to 'track inventory' = true
Bundle products should also be set to 'track inventory' = false as all of the inventory is managed directly on the component items, not on the bundle product itself.
This setting can be adjusted accidentally by merchants in the Bulk Editor, or by other apps.
To resolve this - Open the Bundle Product inside the Biscuits Bundles app, and you should see a warning that will advise the bundle will be corrected when saving it's settings again.
The bundle product is not available at the location that ships to the current user
Shopify always shows contextual availability to the user based on if a product is available in a location that ships to the customers Market.
Ensure all relevant locations are enabled when editing your bundle product inside the Biscuits Bundles app - See the 'Locations' card when editing the bundle product.
The stores default shipping rates have been removed from the store
Open Settings > Shipping and delivery in your Shopify admin and check if the Default shipping profile has valid shipping rates.
By default, Shopify assigns all native bundle products to the general shipping profile, and they can’t be moved to another profile. Because of this, your general shipping profile must include valid rates for all the markets and locations where you want your bundle to be available.
Further troubleshooting
Please confirm which of these scenarios your store is currently experiencing. If you are unable to resolve this issue, please reach out and we'll assist you promptly.