If you are seeing either of the following errors when adding your product to cart - please check the settings below:
The {{ productName }} cannot be added to cart
The {{ productName }} is already sold out
Cannot find variant
Is your bundle product Active?
Is your bundle product published to Online Store?
Are you viewing the changes on your live theme, or a preview theme?
Sometimes preview themes can be cached, or a little buggy. Try going to your product link directly:
For example, navigate directly to your product. The url should look similar to this:
https://biscuits-bundles-demo.myshopify.com/products/cupcake-12-pack
The link should not look like this:
https://56mzkn6a9z06fh4f-59994568057.shopifypreview.com/products_preview?preview_key=8d5f2207e5f80240da49956d7335e5a7
Is your theme using a Sticky Add To Cart?
Biscuits Bundles works with most themes immediately, but some themes may have an incompatible Sticky Add To Cart.
If you've tried the above - double check if your theme is displaying a Sticky Add To Cart.
In the theme editor, turn your Sticky Add To Cart off
Save the changes
On your store front (not in the theme editor) - navigate to your-store.com/cart/clear
/cart/clear will clear your cart of any existing errors
Navigate to your bundle product and add it to cart again.
If it works, then the Sticky Add To Cart is not compatible with Biscuits.
You can then create a new product template in your theme editor and turn the Sticky Add To Cart off. You can then assign your bundle product to this new template.
Are you trying to add from a Quick Add To Cart Button or a Quick View?
Biscuits Bundles does not work with Quick Add to Cart Buttons, and some Quick Views.
Biscuits Bundle products require a form on a product page with component item selection to successfully add to cart.
Most quick add and quick view buttons on grid items don't allow for the display of this form and these selections.
When using a quick add to cart button on a product grid item (on the collection page, or in other sections) you'll see an error and the product will not add to cart.
You can resolve this by any of the following
Turning off Quick Add To Cart and/or Quick View in your theme editor for the whole theme
Make some code changes to selectively hide these buttons for only products tagged 'biscuits-bundles' using the guides linked below.
If you're not code savvy - reach out to us and we'll request collaborator access to make some changes to your theme.
Is your cart cached with an error?
Sometimes, Shopify’s cart can cache errors, causing products to fail to add to the cart even when they should. This typically happens when one specific product refuses to be added to the cart, despite having available inventory.
If you’ve checked the inventory and other settings but are still encountering the error, you can clear the cached error by following these steps:
1. Navigate to your store’s URL with /cart/clear appended:
Example:
mystore.com/cart/clear
This URL will reset your cart programmatically, clearing any cached errors. Once done, the product should be able to add to the cart normally..
Next Steps
If the issue persists, please reach out to us and we'll assist.